General Patient Information

Problems or Complaints

We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

There is an established complaints procedure and leaflets are available from Reception.

NHS Merton Clinical Commissioning Group (CCG)

NHS Merton Clinical Commissioning Group is responsible for planning and buying healthcare services for the people who live or work in the borough. 

They are made up of local GPs and health professionals who are best placed to know the right services for the local population. Further information can be found on their website at

GP Average Earnings

NHS England requirements are that the net earnings of doctors engaged in the practice is published and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice.

The average pay for GPs at Central Medical Centre in the last financial year was £68,151 before tax and National Insurance. This is for 3 full time GPs and 4 part time GPs who worked in the practice for more than six months (some of the part time GP’s only work a few sessions).